Privacy Policy

We take your privacy seriously here at Quinthal Orvexis. This isn't just legal stuff - it's about building trust with our guests.

Last Updated: January 2024

Effective Date: January 1, 2024

Who We Are

Quinthal Orvexis Hotel operates as a luxury boutique property right in the heart of Whistler, BC. We're a Canadian-owned establishment that's been welcoming guests since our doors opened, and we've always believed that respecting your privacy isn't just good practice - it's essential.

Legal Entity: Quinthal Orvexis Hotel Ltd.

Location: 1247 Mountain View Drive, Whistler, BC V8E 0X9, Canada

Contact: reservations@quinthalorvexis.info | (604) 555-0184

What We Collect

  • Name and contact details
  • Booking information
  • Payment card data
  • Passport or ID details
  • Dietary preferences
  • Special requests

Why We Need It

  • Process your reservation
  • Check you in smoothly
  • Comply with local laws
  • Personalize your stay
  • Send booking confirmations
  • Improve our services

How We Get Your Information

Look, we're pretty straightforward about this. Most of the time, you give us your info directly - when you book a room, sign up for our newsletter, or chat with our concierge team. Sometimes we might collect data automatically through our website (like cookies and browsing patterns), and occasionally we receive information from third-party booking platforms you might've used.

We're not in the business of buying data lists or tracking you across the internet. That's not our style.

Your Data Rights (The Important Stuff)

Access & Correction

You can request a copy of what we have on file and ask us to fix anything that's wrong.

Deletion

Want us to delete your data? Just ask. We'll do it unless we legally need to keep it.

Opt-Out

Don't want marketing emails? Unsubscribe anytime - no hard feelings.

Data Portability

You can request your data in a format that's easy to transfer elsewhere.

Who Sees Your Information

We don't sell your data. Period. But we do share it with certain trusted partners when necessary:

  • Payment Processors: To handle your transactions securely
  • Hotel Management Systems: For reservations and operations
  • Email Service Providers: To send you confirmations and updates
  • Government Authorities: When required by Canadian law
  • Service Vendors: Like our spa software or tour booking partners

Everyone we work with is contractually obligated to protect your information just like we do.

Keeping Your Data Safe

We use industry-standard security measures - encrypted connections, secure servers, limited staff access, and regular security audits. Our payment systems are PCI-DSS compliant, which is basically the gold standard for handling card information.

That said, no system is 100% bulletproof. We do everything we can, but if you're emailing us your credit card number (please don't), that's on you.

Cookies & Website Tracking

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These little files help us remember your preferences and understand how people use our site.

Essential Cookies: Keep the site working properly

Performance Cookies: Help us see what's popular and what needs work

Marketing Cookies: Show you relevant offers (you can disable these)

Most browsers let you control cookies through their settings. Just know that blocking some cookies might make parts of our website less functional.

How Long We Keep Your Data

We're not hoarders. We keep your information only as long as we need it:

  • Reservation data: 7 years (Canadian tax law requirement)
  • Marketing preferences: Until you opt out or we haven't heard from you in 3 years
  • Guest feedback: 5 years for quality improvement
  • CCTV footage: 30 days unless needed for an incident

Children's Privacy

Our hotel welcomes families, but our website isn't designed for kids under 16. We don't knowingly collect information from children without parental consent. If you're a parent and think we've accidentally collected your child's data, let us know and we'll delete it right away.

International Guests

If you're visiting us from outside Canada, your data will be processed here in BC. We comply with Canadian privacy laws (PIPEDA), which are pretty robust. If you're from the EU, you've got additional rights under GDPR, and we respect those too.

Changes to This Policy

We might update this policy from time to time - you know, as laws change or we add new services. When we make significant changes, we'll let you know via email or a notice on our website. The "Last Updated" date at the top will always reflect the most recent version.

Questions? Concerns?

We're here to help. If you've got questions about your privacy or want to exercise any of your rights, just reach out to us directly.

Email: reservations@quinthalorvexis.info

Phone: (604) 555-0184

Mail: Privacy Officer, Quinthal Orvexis Hotel, 1247 Mountain View Drive, Whistler, BC V8E 0X9

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your information.

This privacy policy applies to Quinthal Orvexis Hotel operations and services. Third-party websites linked from our site have their own privacy policies - make sure to check those out too.